Privacy Policy
Last updated: October 17, 2026
PlestIQ provides a home planner, estimates where source data exists, and ways to contact professionals. This page explains how information is used in these features.
Accounts, plans and security
We store your account email, optional name, password hash, agreement records and session information to operate and protect your account. Saved projects contain floor-plan and scene data. The browser also keeps a local autosave and preferences so work can be restored on that device.
AI assistant and reference images
When you send a message to Assist, your prompt, relevant plan context and any image you attach are processed by the AI service. The current backend uses OpenAI. Chat history and generated scene actions are stored for your account; idle session workspaces may be archived in our object storage. Do not attach confidential information or another person’s plans without permission. Review the draft before applying it: an AI response can be inaccurate.
Public portfolios and professional profiles
Published profiles and projects can show the business name, introduction, service area, portfolio images, styles, starting prices and reviews. Uploaded portfolio media is served through public media URLs; hiding a post does not make a previously shared media URL private. Upload only material you have permission to publish. Profile discovery requires approval and publication-ready content.
Messages, requests and offers
Messages and offers are available to the participants and the team when needed to operate, support or moderate the service. Sending a hire request gives our team the brief, contact details and any plan summary you choose to attach. With your agreement, we share the request with the professionals we match you with. Contact details may also be shared when an offer is accepted or an introduction is made, as described in the relevant flow. Likes, saves, comments, reviews, reports and blocks are stored to provide those features; comments and published reviews are visible publicly.
Contact inquiries
The contact form stores your name, email, optional company, topic and message in a team-only inbox and returns a reference. A team notification may be sent through Resend. We use keyed hashes of the request IP and email for submission limits; contact details and messages are not included in analytics events.
Locations and service providers
If you search an address or use the map, Google Maps processes that search or map interaction. You can plan without providing an address. Cloudflare serves the website and media, our database stores account and product records, Resend handles configured transactional email, and OpenAI processes assistant requests. Google handles Google sign-in when selected. Stripe handles checkout and billing-portal interactions when online billing is enabled; we do not receive full card numbers. These providers process the information needed for the feature under their own terms and privacy practices.
Optional cookies and analytics
Necessary cookies support sign-in and essential preferences. Optional analytics are off until you choose them. Refusing or withdrawing analytics consent blocks future analytics events and removes the optional Google Analytics cookies this site can access. Withdrawal does not undo information already sent. You can reopen choices here or from any public-page footer without an account.
Retention and deletion
Account and project records are retained while your account is active. You can delete individual assistant chats and use account deletion in Account. Contact inquiries remain in the team inbox until removed by the team; contact us with the reference for an inquiry-deletion request. Shared copies, public content already downloaded by others and provider-held records may have separate retention. Clearing browser site data removes local autosaves and preferences on that device.
Your choices
Use Account to manage sessions and account deletion. Export plans from the planner, and contact us for help with a broader data export, correction, deletion, or privacy question. We do not sell personal data.
Contact
Contact the PlestIQ team or email hello@plestiq.com. Avoid including passwords or payment-card information.